Shipping
At Sacch - decor of faith for every home, we're committed to delivering your beautiful home decor items safely and efficiently across India.
Delivery Coverage
We deliver our products across India through our trusted courier partners. We work with multiple shipping providers to ensure maximum coverage and reliable delivery times.
If your area is not serviceable by our courier partners, we will notify you within 24 hours of your order and issue a full refund. We're continuously working to expand our delivery network to reach more areas.
Shipping Charges
- Standard shipping fee: ₹150 for all domestic orders
- Free shipping: Orders above ₹1000 qualify for free delivery
- No hidden charges: The shipping cost shown at checkout is final
Delivery Timeframes
Within Delhi: 2-3 business days
Outside Delhi: 4-5 business days
Note: These are estimated delivery times based on our courier partner agreements. Actual delivery may vary due to factors beyond our control such as weather conditions, local holidays, or courier delays.
Order Processing and Dispatch
Same-day dispatch: Orders placed and confirmed before 11:00 AM IST are typically dispatched the same day.
Processing time: Some orders may require 1-2 additional days for processing, especially for:
- Custom or personalized items
- Bulk orders
- Items requiring special packaging
Dispatch notification: Once your order is dispatched, you'll receive an email with tracking details so you can monitor your package's journey.
Tracking Your Order
- Tracking ID provided: You'll receive tracking information via email once your order ships
- Real-time updates: Use the tracking number to check your package location and delivery status
- Delivery confirmation: You'll be notified when your order is marked as delivered
Delivery Issues
Package marked as delivered but not received: If you receive a delivery confirmation email but haven't received your order, please contact us immediately at sacchhq@gmail.com. We'll investigate with our courier partner and ensure you receive your product or issue a refund.
Delivery delays: We'll keep you informed if there are any unexpected delays in processing or shipping your order. Our team monitors all shipments to ensure timely delivery.
Address accuracy: Please ensure your shipping address is complete and accurate. We're not responsible for delays or non-delivery due to incorrect addresses provided by customers.
Packaging
We take great care in packaging your items to ensure they arrive in perfect condition:
- Secure packaging: All items are carefully wrapped and protected
- Handcrafted item care: Special attention given to fragile and handmade pieces
- Eco-friendly materials: We use recyclable packaging materials whenever possible
Delivery Confirmation
- Signature required: Some valuable items may require signature confirmation
Contact for Shipping Queries
For any shipping-related questions or concerns:
Sacch Customer Service
Email: sacchhq@gmail.com
Response time: We respond to all shipping inquiries within 48 hours.
Important Notes
- Shipping times begin from the dispatch date, not the order date
- Business days exclude Sundays and public holidays
- Remote or difficult-to-access locations may require additional delivery time
- We're not responsible for delays caused by natural disasters, strikes, or other force majeure events
We appreciate your patience and understanding. Our goal is to deliver your Sacch home decor items safely and on time, bringing faith-inspired beauty to your home.
Thank you for choosing Sacch!