Privacy Policy

Welcome to Sacch - decor of faith for every home! Your privacy matters to us. This document explains what information we collect when you visit sacch.shop, how we use it, and what choices you have. We want you to feel confident about sharing your information with us.

By using our website, creating an account, or making a purchase, you're agreeing to the practices outlined here. If you have questions or concerns about our privacy practices, please reach out to us.

Policy Updates

As our business grows and laws change, we may need to update this privacy policy. When we make changes, we'll update the date above and notify you through our website. For major changes, we might also send you an email if you've provided one.

What Information We Gather

Information You Give Us Directly

When you shop with us or use our website, you might share:

  • Your name, email address, phone number, and addresses for billing and shipping
  • Payment details like credit card information (which our secure payment partners handle)
  • Account login information if you create an account with us
  • Messages you send us through contact forms or customer service
  • Reviews, comments, or other content you choose to share

Information We Collect Automatically

When you browse our website, we automatically collect some technical information:

  • Your device type, browser, and operating system
  • Your IP address and general location (like your city or state)
  • Which pages you visit and how long you spend on our site
  • Where you came from before visiting us (like a search engine or another website)
  • How you interact with our website features

Information from Other Sources

Sometimes we receive information about you from:

  • Our business partners like Shopify (which powers our online store)
  • Payment processors when you make a purchase
  • Social media platforms if you connect with us there
  • Marketing and analytics companies that help us understand our customers better

How We Use Your Information

Running Our Business

We use your information to:

  • Process your orders and handle payments
  • Ship your purchases to the right address
  • Manage your account and remember your preferences
  • Provide customer service and handle returns or exchanges
  • Send you important updates about your orders

Marketing and Communication

With your permission, we may:

  • Send you emails about new products, sales, and special offers
  • Show you personalized product recommendations
  • Display relevant ads when you visit other websites
  • Invite you to participate in surveys or reviews

Security and Improvement

We analyze information to:

  • Protect against fraud and keep our website secure
  • Understand how people use our website so we can make it better
  • Fix technical problems and improve performance
  • Comply with laws and regulations

Cookies and Website Technology

Like most websites, we use cookies - small files that help our website remember you and work properly. These help us:

  • Keep you logged in to your account
  • Remember items in your shopping cart
  • Show you content that matches your interests
  • Understand which parts of our website are most popular

You can turn off cookies in your browser settings, but this might make some parts of our website not work as well.

Sharing Your Information

We don't sell your personal information to anyone. However, we do share it with trusted partners in these situations:

Essential Business Partners

  • Payment companies that process your credit card transactions
  • Shipping companies that deliver your orders
  • Technology providers that help our website function
  • Customer service platforms that help us support you

Marketing Partners

  • Email marketing services (only if you've signed up for our emails)
  • Advertising networks that help us show relevant ads
  • Analytics companies that help us understand website traffic

Legal Requirements

We might share information if:

  • Required by law or legal process
  • Needed to protect our business or customers from fraud
  • Necessary to enforce our website terms of use
  • Part of a business sale or merger

Your Privacy Rights

Depending on where you live, you may be able to:

  • See what personal information we have about you
  • Correct information that's wrong or outdated
  • Ask us to delete your information
  • Stop us from using your information for marketing
  • Get a copy of your information to use elsewhere
  • Object to how we're using your information

To use these rights, just contact us using the information below. We'll respond as quickly as possible and won't charge you for most requests.

Managing Marketing Messages

  • Click "unsubscribe" in any promotional email we send you
  • Contact us directly to update your preferences
  • Log into your account to change your communication settings

We'll still send you important messages about your orders even if you unsubscribe from marketing emails.

Keeping Your Information Safe

We work hard to protect your information using:

  • Secure connections (SSL encryption) when you enter sensitive information
  • Safe storage systems with limited access
  • Regular security updates and monitoring
  • Industry-standard practices for handling payment information

While we do our best to keep your information secure, no online system is completely foolproof. We recommend using strong passwords and being careful about what information you share online.

Children's Privacy

Our website is intended for adults. We don't knowingly collect information from children under 13. If you're a parent and think your child has shared information with us, please contact us so we can remove it.

International Customers

If you're shopping from outside [Your Country], your information might be transferred to and stored in [Your Country] where our business operates. We'll protect your information according to this privacy policy regardless of where it's processed.

Third-Party Websites

Our website might link to other companies' websites. This privacy policy only covers our website - other sites have their own privacy practices. We encourage you to read their privacy policies before sharing any information.

Data Storage

We keep your information only as long as needed for business and legal purposes:

  • Order information for accounting and tax requirements
  • Account information until you close your account or ask us to delete it
  • Website usage information to improve our services
  • Marketing information until you unsubscribe

Questions and Complaints

If you have questions about this privacy policy or how we handle your information, please contact us:

Sacch - Decor of Faith for Every Home
Email: sacchhq@gmail.com
Address: Krishna Nagar, Delhi - 110051

If you're not satisfied with our response, you can also contact your local privacy authority for help with privacy-related complaints.

Agreement

By using our website and services, you're telling us that you understand and agree to this privacy policy. If you don't agree with our practices, please don't use our website or share your information with us."