Returns and Refund policy

At Sacch - decor of faith for every home, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help make it right.

Return Time Frame

You have 15 days from the date you receive your item to request a return. This timeframe ensures you have adequate time to evaluate your purchase while allowing us to maintain product quality for future customers.

Return Eligibility Requirements

To qualify for a return, your item must meet these conditions:

  • Original condition: Item must be unused and in the same condition you received it
  • Original packaging: All original packaging, tags, and labels must be included
  • Proof of purchase: You'll need your order confirmation email or receipt
  • No damage: Item should not show signs of use, wear, or customer damage

Special considerations for handcrafted items: Since many of our products are handmade, please carefully inspect your order upon arrival. Minor variations in handcrafted pieces are part of their unique character and not grounds for return unless the item is significantly different from what was described.

Items That Cannot Be Returned

  • Custom or personalized items (unless they arrive damaged or defective)
  • Items returned after 15 days
  • Products that show signs of use or wear
  • Items without original packaging or tags

How to Start a Return

Email us at sacchhq@gmail.com with the following information:

  • Your order ID/number
  • Reason for your return request
  • Clear photos of the product you want to return
  • Any specific concerns about the item

Our response time: We will get back to you within 48 hours with return instructions.

Shipping your return:

  • Pack products in original packaging whenever possible
  • Use the return shipping address we provide in our response
  • We recommend using a trackable shipping method for your protection

Return Shipping

  • We provide return shipping labels for approved returns
  • Pack items carefully using original packaging when possible
  • Include all original tags, accessories, and documentation
  • Use the tracking number we provide to monitor your return shipment

Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described:

Contact us within 3 days of delivery at sacchhq@gmail.com

Include in your message:

  • Your order number
  • Photos showing the damage or defect
  • Description of the issue

We'll resolve the issue quickly by providing a replacement or full refund at no cost to you. For damaged or defective items, we'll cover all return shipping costs.

Exchanges

While we don't offer direct exchanges, here's the fastest way to get the item you want:

  1. Return your original item following our standard return process
  2. Place a new order for the item you prefer
  3. We'll process both simultaneously to minimize any delays

This approach ensures you get exactly what you want and helps us maintain accurate inventory.

Refund Process

Processing Your Return

Once we receive your returned item:

  1. Inspection: We'll examine the item within 3-5 business days
  2. Notification: We'll email you whether your refund is approved or denied
  3. Processing: Approved refunds are processed within 2 business days

Refund Timeline

After we receive your return:

  • Email confirmation: You'll receive confirmation once your return has been processed
  • Refund processing: Allow up to 10 business days for the refund to be processed
  • Payment method: Refund will be issued to your original form of payment
  • International orders: The actual refund amount may vary slightly due to currency fluctuations

Refund Amount

  • Full purchase price for items in perfect condition
  • Original shipping costs are refunded for damaged/defective items
  • Return shipping is free when we provide the label
  • Partial refunds may apply if items show signs of use

Order Cancellation Policy

For the best chance of canceling your order:

  • Contact us within 24 hours of placing your order at sacchhq@gmail.com
  • Include your order number and cancellation request

If your order has already shipped: We may not be able to cancel it, and you'll need to follow our standard return process once you receive the items.

Cancellation fees: Due to payment processing complexities, we may incur charges from our payment service providers. In the event of a cancellation, these processing charges may be deducted from your refund amount.

Contact Us

Have questions about returns or need help with your order?

Sacch Customer Service
Email: sacchhq@gmail.com

Response Time: We respond to all emails within 48 hours.

We're committed to making your return experience as smooth and hassle-free as possible. Our goal is to ensure every customer feels confident shopping with Sacch, knowing we stand behind our products and service.

Thank you for choosing Sacch for your home decor needs!